Shipping
All orders are usually processed within two working days of being received. Delivery will then take place within two-three working days.
Orders are not shipped on weekends or bank holidays.
Returns
We hope you love your new products, however if you do change your mind, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@otusinteriordesign.co.uk. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will unfortunately not be accepted. Return shipping costs are the responsibility of the sender, and we recommend using insured/tracked shipping method, as a loss whilst in transit will also not be covered by Otus Interior Design.
You can always contact us for any return questions at info@otusinteriordesign.co.uk
Damages and issues
Items are all inspected prior to dispatch, and we take every care to ensure your items are packaged carefully and safely for their journeys. Please inspect your order upon receipt, and in the very rare instance that they have unfortunately not made it to you perfectly please contact us immediately so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as bespoke furniture or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Soft furnishing items must not be folded or packaged differently to how they were received, and diffuser oil sets and refills cannot be returned if the seal has been broken. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we also cannot accept returns on sale items, outlet items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.